Career

Over the past decade, I've been fortunate to work with amazing teams at companies like Zappos and SevenRooms, where I've focused on enhancing software quality and boosting operational efficiency. I love leading and mentoring teams, and it’s incredibly rewarding to manage projects that not only meet but also surpass our goals for performance and customer satisfaction.

My approach combines deep technical knowledge with strategic insight, allowing me to develop innovative solutions that streamline processes and ensure our products are reliable. I’m a big believer in the power of continuous improvement and always look for ways to make our operations more adaptable and scalable.

I thrive on solving tough problems—using my analytical skills to cut through complexity and deliver cost-effective, high-quality solutions. I'm also passionate about clear communication and teamwork, which I believe are key to building strong, lasting relationships with all stakeholders.

I’m always learning and adapting, eager to apply new strategies and ideas to tackle the next set of challenges.

  • Lead the Product Reliability Engineering team, directing efforts to enhance software integrity and align reliability metrics with strategic business objectives. Integrate these metrics into leadership agendas to influence product strategies across the company.

    Promote a culture of continuous improvement by establishing robust incident response and issue escalation processes, significantly reducing repeat incidents and enhancing system resilience.

    Develop and maintain cross-functional relationships to improve collaboration across teams, ensuring alignment with the organization's broader goals. Engage actively with senior leaders to synchronize reliability goals with business objectives, facilitating informed decision-making.

    Utilize advanced analytics and in-depth software engineering expertise to proactively identify and mitigate potential system vulnerabilities. Advocate for the adoption of innovative technologies and methodologies that enhance product reliability, improve user experience, and reduce customer pain.

    sevenrooms.com

  • Lead a geographically distributed team of 11 QA analysts, improving collaboration with Engineering, Product Management, and Design to ensure timely delivery while maintaining high quality standards.

    Developed and executed comprehensive testing strategies, resulting in an over 80% reduction in reverts, rollbacks, and hot fixes within a 6-month timeframe.

    Implemented a QA Iteration process and training programs aimed to reduce toil that reduced communication overhead between developers and QA by 70%, saving an average of 17 development days per year.

    Achieved a dramatic reduction in testing turnaround time from 3 days to under 15 hours per ticket by enhancing QA team efficiency and refining testing processes.

    Co-authored the company’s inaugural automation guidelines using Cypress, significantly reducing the effort required for manual regression testing. Successfully implemented TestRail, growing the test case repository to over 3,500 entries covering a wide range of operating systems, browsers, and devices.

    Worked closely with Product Management to assess the feasibility of new features, clarify requirements, and identify critical trade-offs. Engaged in direct collaboration with Product Managers, Designers, Engineers, and Customer Support to define ticket scopes and prioritize bugs effectively using Jira.

    Authored ADA Compliance strategy and guidelines for cross-departmental adoption, promoting accessibility in web and mobile applications.

  • +Front End Deployment Release Coordinator

    Owned pre-release testing for all front-end aspects, performing both manual and automated tests using tools like AWS, GitHub, QTest, Jira, SauceLabs, and TestRail.

    Collaborated with Engineering, Marketing, and upper management representing the QA team, to ensure all project expectations, budgets, and deadlines were met.

    Maintained comprehensive test suites for two customer-facing websites and various internal sites across multiple platforms and devices, including desktop, mobile web, and Android/iOS apps, utilizing qTest for test case management.

    Prevented delays in release cycles by working closely with developers, system engineers, and testing teams to identify and resolve bugs limiting impact.

    Assisted in automation efforts, creating test cases for previously uncovered areas and prioritizing them based on impact.

    Conducted manual testing for ongoing and upcoming A/B tests, providing the final QA decision for release sign-offs.

    Managed testing efforts during all major releases and during monthly overnight maintenance windows, to ensure stability and performance.

    Led the coordination and deployment of all front-end releases to production, ensuring smooth and efficient release cycles.

    Member of Voice of the Customer working group owning quality reports, leveraging user feedback to plan and prioritize future improvements, aligning product development with customer needs.

  • Responsible for the management of inventory systems, identifying and rectifying discrepancies to ensure accuracy and efficiency across Amazon's warehouses. Developed solutions to align inventory data with physical stock, effectively bridging gaps between virtual and real-world scenarios.

    Collaborated with distributed teams remotely to troubleshoot and resolve inventory issues, significantly enhancing workflow and operational efficiency.

    Led initiatives that dramatically reduced inventory discrepancies, boosting the reliability and efficiency of Amazon’s supply chain management. Ultimately achieved the target of keeping problem inventory under 1%.

    Utilized software tools and analytical methods to monitor and predict inventory trends, aiding in strategic decision-making processes.

    Supported the transition to systems that streamlined inventory management processes which reduced manual errors and improving productivity.